General Terms of Sale

1. Purpose

These General Terms of Sale govern all transactions made on the website afrilia.net between Afrilia SAS (hereinafter "the Provider") and any natural or legal person (hereinafter "the Client") wishing to book travel services.

2. Services Offered

The site offers the following services:

• Flight booking (via Duffel)
• Hotel and accommodation booking
• Experience and excursion booking
• VIP services (transfers, guides, concierge)
• All-inclusive travel packages
• Personalised quotes composed and validated by the Afrilia team before sending
• Directory of verified providers (hotels, residences, guides, transport, restaurants, artisans)
• A free internet eSIM included with every booked service (subject to phone compatibility with eSIM technology)

3. Pricing and Payment

Prices are indicated in Euros (EUR) and may be displayed in CFA Francs (XOF) or other currencies for informational purposes, using an updated conversion rate; only the billing currency is authoritative. The total amount is communicated before order validation. Payment is made by bank card directly on afrilia.net, via Stripe's embedded payment module (PCI-DSS certified): card data never passes through Afrilia's servers and no redirection to an external site occurs, apart from any 3-D Secure authentication window from your bank.

3bis. Interest-Free Instalment Payment

Depending on the departure date, the Client may pay in full or in 3 or 4 interest-free instalments: the first instalment covers at least the flight price, the balance is paid no later than 21 days before departure, and each instalment is at least €20. By choosing this payment method, the Client consents to the automatic debiting of subsequent instalments from their card on the dates displayed before payment and confirmed by email. If a debit fails, a secure regularisation link is sent by email; failing regularisation within 7 days, the booking may be suspended or cancelled under the conditions of Article 5.

4. Booking and Confirmation

Any booking is considered firm and final after full payment. A confirmation email is sent to the Client at the address provided during booking. The Client is responsible for the accuracy of the information provided (dates, number of travelers, contact details).

5. Cancellation and Refund

Cancellation conditions vary depending on the type of service:

• Flights : Subject to airline conditions. Some tickets are non-refundable.
• Hotels : Free cancellation up to 48h before check-in date (unless otherwise stated). After that, the first night may be charged.
• Experiences : Free cancellation up to 24h before the activity start.
• VIP Services : Free cancellation up to 72h before the scheduled date.

6. Right of Withdrawal

In accordance with legal provisions applicable to travel and accommodation services provided on a specific date, the 14-day right of withdrawal provided by European Directive 2011/83/EU does not apply to bookings made on the site. The cancellation conditions provided in Article 5 apply.

7. Claims and Disputes

Any claim must be sent by email to contact@afrilia.net within 30 days of the service. In case of dispute, the Client may resort to a consumer mediator in accordance with applicable provisions. Failing amicable resolution, the courts of Cotonou shall have jurisdiction.

8. Force Majeure

Afrilia SAS cannot be held responsible for the non-performance of its obligations in case of force majeure (natural disasters, epidemics, conflicts, government decisions, carrier strikes, etc.).